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Privacy Policy

Effective Date: 22 June 2025

1. Introduction

Equity Support Group Pty Ltd is committed to protecting your privacy. As a registered Disability Support Provider, we take reasonable steps to safeguard your personal information in accordance with the Privacy Act 1988 (Cth), Australian Privacy Principles, and relevant State and Territory legislation.

2. Scope of this Policy

This Privacy Policy outlines how we collect, use, store, and disclose personal information gathered through our services—including forms like career applications, contact us, and feedback—whether online or in person.

3. Use Constitutes Acceptance

By using our website or submitting personal information, you agree to the practices described in this Privacy Policy.

4. What is Personal Information?

Personal information is any data that identifies or could reasonably identify you. This includes names, phone numbers, addresses, email addresses, and health-related data where relevant.

5. Why We Collect Personal Information

We collect personal information to deliver services, respond to inquiries, process applications, and continually improve our operations. De-identified data may be used for reporting and research purposes.

6. When We Collect Personal Information

We collect data through our website forms, emails, phone calls, service delivery, and from third parties or public sources when required and lawful.

7. How We Use Your Information

We use personal information to provide support services, communicate updates, verify identity, manage billing, improve quality assurance, and comply with legal obligations.

8. Disclosure of Information

We only disclose information with your consent or as required by law to trusted service providers, government agencies, insurers, and professional advisors. Sensitive data is handled with additional care.

9. Security of Your Information

We implement physical and digital security measures to protect your information. While precautions are taken, electronic communications carry inherent risks.

10. Data Quality

We aim to ensure all collected information is accurate and current. Please inform us of any updates needed.

11. Cross-Border Disclosure

We operate within Australia. If international cloud services are used, they comply with Australian privacy standards.

12. Data Breaches

In the event of a data breach likely to cause harm, we will notify affected individuals and report it to the Office of the Australian Information Commissioner (OAIC).

13. Access and Correction

You may request access to your personal information or ask for corrections. Contact our Privacy Officer for assistance.

14. Online Transactions

Online payments are processed securely, but some risk remains inherent in internet-based transactions.

15. External Website Links

Our website may link to external sites. This policy does not apply to those sites. We encourage you to review their privacy statements.

16. Policy Updates

This policy may be updated occasionally. The latest version will be available on our website.

17. Complaints

If you wish to make a privacy complaint, please contact our Privacy Officer. If unresolved, you may contact the OAIC for further assistance.

18. Contact Information

If you have questions or concerns about this policy, please contact:

Email: info@equitysupportgroup.com.au
Phone: 0431 116 723