Privacy Policy

Introduction

Equity Support Group (ESG) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

We are bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the National Disability Insurance Scheme (NDIS) Code of Conduct. This policy outlines our practices regarding personal information and your rights.

Information We Collect

We collect personal information that is necessary for providing our disability support services. This may include:

• Personal Details: Name, date of birth, contact information, and emergency contacts
• Health Information: Medical conditions, support needs, and health care providers
• NDIS Information: NDIS participant number, plan details, and funding information
• Service Information: Support goals, preferences, and service history
• Communication Records: Emails, phone calls, and meeting notes
• Website Usage: IP address, browser type, and pages visited (anonymized)

How We Use Your Information

We use your personal information to:

• Provide disability support services as outlined in your NDIS plan
• Assess your support needs and develop individual care plans
• Communicate with you about our services and appointments
• Coordinate with other service providers and healthcare professionals
• Meet our legal and regulatory obligations under NDIS requirements
• Improve our services and develop new programs
• Process payments and manage billing
• Ensure the safety and wellbeing of our participants and staff

Information Sharing and Disclosure

We may share your information with:

• NDIS Commission: As required for registration and compliance purposes
• Healthcare Providers: With your consent, to coordinate your care
• Family and Carers: With your explicit consent
• Emergency Services: In case of emergency or safety concerns
• Legal Requirements: When required by law or court order

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure electronic systems with encryption and access controls
• Regular staff training on privacy and confidentiality
• Physical security measures for paper records
• Regular security audits and updates
• Limited access to information on a need-to-know basis

Your Rights

You have the right to:

• Access your personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Withdraw consent for information sharing (where applicable)
• Request a copy of your information in a portable format
• Make a complaint about how we handle your information
• Request that we delete your information (subject to legal requirements)

Cookies and Website Analytics

Our website may use cookies to improve your browsing experience. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand website usage (anonymized data)
• Preference Cookies: To remember your settings

You can disable cookies in your browser settings, but this may affect website functionality.

Contact Us

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by other means such as email or mail.

We encourage you to review this policy periodically to stay informed about how we protect your information.